Upon completion of your reservation, a confirmation email will be sent. This email includes your reservation number, vehicle information, rental period, and fees. It is recommended to bring this confirmation email on the day of rental.
Cash and various credit cards can be used for payment on the day of rental.
If you wish to pick up the vehicle earlier than scheduled, you must contact the rental company in advance. Additional fees may apply for early pickup.
Fees for late returns may be charged on an hourly basis or may incur an additional day's charge. This is strictly enforced, especially if there are other customers' reservations.
If there are multiple drivers, all driver's licenses must be registered in advance. Additional driver registration must be done on the day of rental by presenting the driver's licenses at the rental desk.
The rental company may check the driver's past driving history (including accidents and violations). If there are significant past violations, rental may be refused.
Basic insurance covers damages due to accidents and third-party damages, but a deductible is applied. This deductible varies depending on the type of insurance, so it is necessary to confirm.
Please note that the deductible and damages not covered by the insurance company, as well as repair and transportation costs to the domestic area, will be the customer's responsibility.
Repair costs for damaged tires, costs for new tires and labor if a tire replacement is necessary, and costs for lost wheel caps will be the customer's responsibility.
If the wheels are damaged, a non-operation charge will apply.
Please be aware that insurance benefits will not be provided in the following cases:
In the event of an accident, theft, breakdown, or damage during the rental period that requires repair or cleaning, regardless of the severity of the issue, you will be responsible for the following amounts as part of the compensation for the loss of business during the repair period. (Please note that this is different from the above compensation system.)
Additional insurance cannot be purchased from us. To reduce your deductible to zero, please enroll in travel insurance that covers rental cars. This may help alleviate financial burdens in case of an accident.
It is recommended to check the fuel gauge when picking up the vehicle and take pictures as needed. This record can help avoid issues upon return.
If there is insufficient fuel upon return, you may be charged high fuel prices set by the rental company. Therefore, it is important to refuel at a gas station before returning.
Rental cars are permitted for personal use only and are prohibited for commercial activities (such as delivery or transportation).
It is prohibited to take our rental cars to other regions. Violating this may void your insurance.
In the event of an accident, you are required to contact the rental company's emergency contact immediately. It is important to report the details of the accident and receive instructions. You may also need to contact the police and stay on the accident scene as required.
It is recommended to take photographs at the accident scene and record the contact information of witnesses. This information will be useful for insurance claims.
If you violate the terms of the contract, the company may terminate the agreement immediately, and you may be required to return the vehicle. This includes unauthorized driving and taking the vehicle to prohibited areas.
If disputes arise regarding contract termination, resolution through legal proceedings may be required, and hearings will be conducted in the designated court.
Different countries and states have different laws, so it is important to check in advance and act according to the laws of your area. Especially in the case of international car rentals, international laws and local regulations must also be considered.
**In the case of cancellations due to shipping conditions such as typhoons, no cancellation fee will be charged. However, if the ship departs despite bad weather, a cancellation fee will apply.