(Effective June 3, 2025)
Article 1 (Application of Terms and Conditions)
UMUI Co., Ltd. (hereinafter referred to as "the Company") In accordance with the provisions of these Terms and Conditions, a rental car (hereinafter referred to as "rental car") is used. shall be lent to the borrower, and the borrower shall borrow it. Matters not stipulated in these Terms and Conditions shall be governed by the bylaws of Article 43, laws and regulations, or general customs.
2. The Company may respond to special contracts to the extent that they do not violate the purpose of these Terms and Conditions and Bylaws, laws and regulations, administrative notices, and general customs. In the event of a special contract, the special contract shall take precedence over the terms and conditions.
3. In the event that the borrower designates a driver who is different from the borrower in concluding the rental contract, the borrower shall inform the driver of the driver's obligations and the matters stipulated in the terms and conditions and bylaws and make the driver comply with it.
Article 2 (Posting of Terms and Conditions, etc.)
The Company will show the terms and conditions to the borrower by one of the following methods.
(1) Posting information at the Company's sales stores so that it is easy for the public to see (including displaying it on electronic devices such as displays). ）
(2) Posting on websites for easy viewing
(3) Written documents (including electromagnetic methods such as e-mails) Presentation of
Article 3 (Modification of Terms and Conditions, etc.)
The Company reserves the right to change these Terms and Conditions. In the event of a change to the Terms and Conditions, the Company shall notify the Company of the fact that the Terms and Conditions will be changed in an appropriate manner, such as posting them on the Company's website, the contents of the changed Terms and Conditions, and the effective date thereof.
Article 4 (Application for Reservation)
When renting a car, the borrower shall come to the store, telephone, Internet, etc., or through a travel agency, etc. that the Company has contracted and handles reservation work on behalf of the Company. After agreeing to the terms and conditions and separately stipulated fee list, etc., the vehicle type class, borrowing start date and time, borrowing location, borrowing period, return location, driver, whether or not options such as child seats and car navigation systems are required in advance by separately specified methods, Other Borrowing Conditions (hereinafter referred to as "Borrowing Terms") You can apply for a reservation by clearly stating the following.
2. When the Company receives an application for reservation from the borrower, the Company shall lend the vehicle on behalf of the borrower in accordance with the provisions of Article 39, Paragraph 1 (including the case where the vehicle loaned by the agent pursuant to the provisions of the same paragraph is lent as a substitute vehicle). As a general rule, reservations shall be made within the scope of the rental car owned by the Company. In this case, the borrower shall pay the reservation application fee if the Company deems it necessary.
3. In the case of an online reservation, if the reservation confirmation e-mail from the Company cannot be replied to the address provided by the customer, the Company shall treat the reservation as non-concluded.
Article 5 (Change of Reservation)
If the borrower intends to change the borrowing conditions set forth in Paragraph 1 of the preceding Article, the borrower must obtain the consent of the Company in advance. provided, however, that in the event that a reservation application is made at a travel agency, etc., that the Company has contracted with and handles reservation operations on behalf of the Company, the reservation may be changed only if the application is made to the sales office of the reservation agency that made the application.
Article 6 (Cancellation of Reservation, etc.)
The Renter may cancel the reservation by a separate manner.
2. The borrower agrees to enter into a rental car rental contract (hereinafter referred to as the "rental contract") even if more than one hour has passed since the reserved rental start time due to the convenience of the borrower. If you do not start the procedure for concluding the agreement, the reservation will be canceled.
3. In the case of the preceding two paragraphs, the borrower shall pay the reservation cancellation fee to the Company in accordance with the provisions separately, and if the Company has received the reservation application fee, the borrower shall offset the reservation cancellation fee.
4. In the event that the reservation is canceled or the rental contract is not concluded due to the circumstances of the Company, the Company shall refund the reservation application fee that has already been received.
5. If the rental contract is not concluded due to accident, theft, non-return, recall, natural disaster, or other reasons not attributable to either the borrower or the Company, the reservation shall be canceled. In this case, the Company shall refund the reservation application fee that has already been received.
Article 7 (Alternative Rental Car)
If the Company is unable to lend the rental car of the vehicle type class booked by the lessee, the Company will rent a car in a different vehicle type class from the reserved car (hereinafter referred to as the "Alternative Car Rental"). You can apply for the rental of the property.
2. If the lessee accepts the request set forth in the preceding paragraph, the Company shall lend an alternative rental car under the same rental conditions as at the time of reservation, except for the vehicle type class. In addition, if the rental fee of the alternative rental car is higher than the rental fee of the reserved vehicle type class, it shall be based on the rental fee of the reserved vehicle type class, and if it is lower than the rental fee of the reserved vehicle type class, the rental fee of the vehicle class of the alternative rental car shall be applied.
3. The lessee shall be able to reject the offer to lend an alternative rental car as described in Paragraph 1 and cancel the reservation.
4. In the case of the preceding paragraph, if the cause of the inability to lend as described in Paragraph 1 is due to reasons attributable to the Company, it shall be treated as a cancellation of the reservation under Article 6, Paragraph 4, and the Company shall refund the reservation application fee received.
5. In the case of Paragraph 3, if the cause of the inability to lend as described in Paragraph 1 is due to reasons not attributable to the Company, it shall be treated as a cancellation of the reservation under Article 6, Paragraph 5, and the Company shall refund the reservation application fee received.
Article 8 (Disclaimer)
The Company and the Borrower shall not make any claim to each other for the cancellation of the reservation or the failure to conclude the rental contract, except as provided in Articles 6 and 7.
2. In the event that the Company is unable to lend the rental car or provide a replacement rental car due to a natural disaster or other force majeure reason, the lessee shall not be liable for any damage caused by this.
In this case, the Company shall immediately contact the borrower.
Article 9 (Reservation on behalf of the company)
The borrower is a travel agency, partner company, etc. (hereinafter referred to as an "agent") that handles reservation operations on behalf of the Company. You can apply for a reservation at
2. The borrower who has made the application set forth in the preceding paragraph to the agency may apply for a change or cancellation of the reservation only to the sales office of the agency that made the application.
Article 10 (Conclusion of Rental Contract)
The borrower shall clearly state the terms and conditions of the loan stipulated in Article 4, Paragraph 1, and the Company shall clearly state the terms and conditions of the loan in accordance with these terms and conditions, fee list, etc., and conclude the rental contract. However, this does not apply when there is no rental car that can be rented or when the lessee or driver falls under any of the items of Article 11, Paragraph 1 or Paragraph 2.
2. In the event of concluding a rental contract, the borrower shall pay the rental fee stipulated in Article 13, Paragraph 1 to the Company.
3. In accordance with the Basic Notice of the Supervisory Authority (Note 1), the Company shall notify the provisional beneficiary of the driver designated by the borrower (hereinafter referred to as the "Driver") at the conclusion of the rental contract in order to enter the driver's name, address, type of driver's license, and driver's license number (Note 2) on the rental book (rental original slip) and the rental certificate stipulated in Article 16, Paragraph 1, or to attach a copy of the driver's driver's license. In addition to requesting the presentation of a driver's license, you may be asked to submit a copy of it. In this case, the borrower shall present or submit a copy of his/her driver's license if the borrower is the driver, or the driver's license or a copy thereof if the borrower and the driver are different.
Note 1: The basic notification of the supervisory authority refers to paragraphs 2 (10) and (11) of the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) Notice of the Director General of the Motor Vehicle Traffic Bureau of the Ministry of Land, Infrastructure, Transport and Tourism "Basic Notice on Rental Cars" (Jitabi No. 138, June 13, Heisei 7).
Note 2: A driver's license is a driver's license in the form of Form 14 in Article 19 of the Road Traffic Law Enforcement Regulations, among the driver's licenses stipulated in Article 92 of the Road Traffic Act. In addition, an international driver's license or a foreign driver's license as stipulated in Article 107-2 of the Road Traffic Act is equivalent to a driver's license.
4. When concluding a rental contract, the Company may request the borrower and the driver to submit documents that can verify their identity in addition to the driver's license, and may take copies of the submitted documents.
5. When concluding a rental contract, the Company will request notification of the mobile phone number to contact the borrower and the driver during the rental period.
6. If the borrower or driver does not comply with the preceding five paragraphs, the Company may refuse to conclude the rental contract and cancel the reservation. In this case, Article 6, Paragraph 5 shall apply to the handling of reservation application fees, etc.
7. When concluding a rental contract, the Company may request payment by credit card or cash from the borrower, or designate other payment methods.
Article 11 (Refusal to Conclude a Rental Contract)
If the borrower or driver falls under any of the following items, the rental contract cannot be concluded.
(1) If the driver fails to present the driver's license required to drive the rental car, or does not agree to submit a copy of the driver's license despite the Company's request.
(2) When it is recognized that the person is under the influence of alcohol.
(3) When it is recognized that the person is exhibiting symptoms of poisoning due to narcotics, stimulants, thinners, etc.
(4) When an infant under the age of 6 is riding without using a child seat.
(5) When it is recognized that the person is a member or related party of an organized crime group or an organized crime group-related organization, or a person who belongs to another antisocial organization.
2. If the borrower or driver falls under any of the following items, the Company may refuse to conclude the rental contract.
(1) When the driver specified at the time of reservation and the driver at the time of conclusion of the rental contract are different.
(2) In the event that there is a delinquency in payment of the rental fee in the past rental.
(3) In the case of past lending, there has been an act listed in each item of Article 19.
(4) Past rentals (including rentals by other car rental companies) In the event of an act described in Article 20, Paragraph 6 or Article 28, Paragraph 1.
(5) In the event that there is a fact that automobile insurance was not applied due to a violation of the rental contract or insurance contract in the past rental.
(6) When the rental conditions stipulated separately for the use of a specific vehicle model are not satisfied. (Limited to the case of using a specific vehicle model.) ）
(7) In the event that the User commits a violent act or demands an unreasonable burden on an employee or other related party of the Company in relation to the relationship with the Company, or uses violent acts or language.
(8) In the event that the Company disseminates rumors, or uses fraudulent means or force to damage the credibility of the Company or interfere with its business.
(9) In addition to the above items, when the Company and each store deem it inappropriate to lend a rental car.
(10) When the conditions specified separately are not satisfied.
3. In the case of the preceding two paragraphs, if a reservation has already been made with the borrower, it shall be treated as if the reservation has been canceled, and if the reservation cancellation fee has been paid by the borrower, the received reservation application fee shall be returned to the borrower.
Article 12 (Conclusion of Rental Contract, etc.)
The rental contract shall be concluded when the lessee pays the rental fee to the Company and the Company delivers the rental car to the lessee. In this case, the amount equivalent to the face value of the coupon issued by the reservation application fee received or the travel broker, etc. shall be applied to a part of the rental fee.
2. The delivery set forth in the preceding paragraph shall be made at the borrowing location specified in the same paragraph on the borrowing start date and time set forth in Article 4, Paragraph 1.
Article 13 (Rental Fee)
The rental fee shall mean the total amount of the following fees, and the fee corresponding to the contracted rental period will be received at the time of conclusion of the rental contract. In addition, the Company will clearly indicate the amount or calculation basis for each in the fee list.
(1) Basic Fee
(2) Subscription fees for various systems
(3) Special equipment fee
(4) One-way fee
(5) Fuel or charging fee
(6) Dispatch pick-up fee
(7) Other fees
2. The basic fee is paid at the time of rental of the rental car by the Director of the Transportation Branch of the Regional Transport Bureau (Director of the Land Transport Office of the Okinawa General Secretariat in Okinawa Prefecture.) The same shall apply hereinafter in Article 16, Paragraph 1. It shall be based on the fee notified and implemented.
3. At the time of returning the rental car, if there is an additional fee other than the fee received in Paragraph 1, such as an extension fee, a deductible due to an accident, a suspension compensation fee, or a penalty fee for changing the return location, it must be settled at the time of return.
4. In the event that the rental fee is revised after making a reservation in accordance with Article 4, the rental fee shall be the lower of the fee applied at the time of reservation and the fee at the time of rental.
5. The rental fee shall be stipulated in the bylaws.
Article 14 (Change of Borrowing Conditions)
If the borrower intends to change the borrowing conditions set forth in Article 10, Paragraph 1 after the conclusion of the rental contract, the borrower must obtain the consent of the Company in advance.
2. The Company may not accept the change if the change in the borrowing conditions pursuant to the preceding paragraph interferes with the rental business. In this case, the rental car shall be returned before the expiration of the original rental period.
3. In the event that the borrower extends the rental period in accordance with Paragraph 1, the borrower shall pay to the Company the rental fee corresponding to the rental period after the change, with all borrowing conditions other than the rental period other than the rental period before the extension.
Article 15 (Inspection, Maintenance and Confirmation)
The Company shall lend a rental car that has undergone inspections as stipulated in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act and has undergone the necessary maintenance.
2. The Company shall conduct inspections as stipulated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act, including rental cars that have been rented on behalf of the Company pursuant to the provisions of Article 39, Paragraph 1, and carry out necessary maintenance.
3. The lessee or driver shall confirm that the inspection and maintenance described in the preceding two paragraphs has been carried out, and that there are no maintenance defects in the rental car by inspecting the appearance of the car body and accessories based on the inspection table separately stipulated, and that the rental car meets the rental conditions.
4. In the event that a maintenance defect is found in the rental car as a result of the confirmation in the preceding paragraph, the Company shall immediately carry out the necessary maintenance.
5. The child seat shall be properly installed at the responsibility of the borrower. Even if we help you install the child seat, you will be responsible for installing the child seat.
Article 16 (Issuance of Rental Certificates, Mobile Transfers, etc.)
In the event that the Company delivers the rental car, the Company shall submit a prescribed rental certificate in writing (including electromagnetic methods such as e-mail) stating the matters determined by the Director of the Transportation Branch of the Regional Transport Bureau. It shall be delivered to the borrower or driver.
2. The lessee or driver shall carry the rental certificate issued in accordance with the preceding paragraph while using the rental car.
3. In the event that the borrower or driver loses the rental certificate, the borrower or driver shall immediately notify the Company to that effect.
4. When returning the rental car, the lessee or the driver shall return the rental certificate to the Company at the same time.
Article 17 (Management Responsibility)
The lessee or driver shall be liable for the rental car from the time it is delivered to the Company until it is returned to the Company (hereinafter referred to as "in use"). You shall use and manage the rental car with the care of a good manager.
2. In the event that the lessee neglects the duty of care in the preceding paragraph and the rented rental car is damaged by hit-and-run, mischief, vandalism on the car, theft, etc., the borrower shall bear the damage incurred by the Company. In this case, the insurance insured on the rental car will not be applied.
3. When a borrower or driver uses a toll road such as a highway, a paid parking lot, or any other paid service during use, the lessee or driver shall pay the usage fee to the person who provides the paid service at his or her own risk.
4． In the event that the Company receives a request from a person who provides the paid services set forth in the preceding paragraph to disclose the personal information of the borrower at that time by specifying the car registration number and date and time of the rental car due to non-payment of usage fees, etc., the borrower agrees that the Company will provide the personal information of the borrower to the requester.
Article 18 (Daily Inspection and Maintenance)
The lessee or driver shall inspect the rental car as stipulated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act before using it every day during use, and carry out the necessary maintenance.
Article 19 (Prohibited Acts)
The borrower or driver shall not perform the following acts during use.
(1) Using a rental car for a motor vehicle transportation business or similar purpose without obtaining the consent of the Company and permission based on the Road Transport Act.
(2) Use the rental car for purposes other than the prescribed purpose, or allow a person other than the driver listed on the rental certificate in Article 10, Paragraph 3 and a person with the consent of the Company to drive it.
(3) Subleasing the rental car or using it as other collateral, or any other act that infringes on the rights of the Company.
(4) Falsifying or altering the automobile registration number plate or vehicle number plate of the rental car, or altering the original condition of the rental car, such as modifying or refurbishing it.
(5) Using the rental car for various tests or competitions, or using it to tow or boost another vehicle without the consent of the Company.
(6) Using a rental car in violation of laws and regulations or public order and morals.
(7) Purchasing non-life insurance for a rental car without the consent of the Company.
(8) Taking the rental car out of Japan.
(9) Removing the audio, car navigation system, and other equipment installed in the rental car and taking it out of the vehicle without the consent of the Company. In addition, the use of in-vehicle tools, installed tires, spare tires, etc. other than the rental car is used.
(10) Allowing pets to ride without the consent of the Company. Also, even if you have consented, do not let your pet out of the kennel in the car.
(11) Damage or deface the electric vehicle or charger due to improper handling of the electric vehicle or charger.
(12) Other acts that violate the borrowing conditions of Article 10, Paragraph 1.
(13) The Renter, Driver, or their related parties shall not photograph, record, or record the Company's office (business office) or the Company's premises from inside or outside, or post or distribute the image, audio or video on SNS, etc., without the consent of the Company.
Article 20 (Measures in Case of Illegal Parking)
In the event that the lessee or driver illegally parks the rental car as stipulated in the Road Traffic Act during use, the lessee or driver shall appear at the police station having jurisdiction over the area where the rental car was parked, immediately pay the penalty for illegal parking, and bear various expenses such as towing, storage, and collection associated with illegal parking.
2. In the event that the Company receives a notification from the police of an unattended parking violation of a rental car, the Company shall contact the lessee or the driver, promptly move or pick up the rental car, and instruct the driver to appear at the handling police station at the expiration of the rental car period or by the time instructed by the Company to handle the violation, and the borrower or driver shall comply with this. In addition, if the rental car is moved by the police, the Company may, at the discretion of the Company, collect the rental car from the police by itself.
3. After issuing the instructions set forth in the preceding paragraph, the Company shall, at its discretion, confirm the status of the violation processing by means of a traffic violation notice, payment slip, receipt, etc., and if it has not been processed, the Company shall give the instructions set forth in the preceding paragraph to the borrower or driver until it is processed. In addition, the Company shall notify the borrower or driver of the fact that he or she has committed an unattended parking violation, and a document prescribed by the Company (hereinafter referred to as the "Letter of Self-Recognition") to the effect that the person will appear at the police station and comply with the legal measures as a violator. The borrower or driver shall comply with it.
4. If the Company deems it necessary, the Company shall provide necessary cooperation to the police to pursue responsibility for unattended parking violations against the borrower or driver by submitting a letter of self-acknowledgment and materials containing personal information such as a rental certificate, etc., and submit to the Public Safety Commission a written explanation and a letter of self-recognition as stipulated in Article 51-4, Paragraph 6 of the Road Traffic Act, as well as materials such as a rental certificate. Necessary legal measures such as reporting the facts may be taken, and the borrower or driver agrees to this.
5. In the event that the Company pays the neglect violation fee under an order to pay the neglect violation fee under Article 51-4, Paragraph 1 of the Road Traffic Act, or if the Company bears the expenses required to search for the lessee or driver or the expenses required to move, store, pick up, etc. the vehicle, the Company shall pay the following amount to the borrower or driver (hereinafter referred to as "parking violation-related expenses"). ) shall be charged. In this case, the borrower or driver shall pay the parking violation-related expenses by the date specified by the Company.
(1) Amount equivalent to the neglect violation fee
(2) Parking violation penalty separately determined by the Company
(3) Expenses incurred for the search and expenses incurred for moving, storing, and picking up the vehicle
6. In the event that the Company receives an order to pay the neglect violation fee set forth in the preceding paragraph, or if the Renter or the Driver fails to pay the full amount of the claim amount stipulated in the same paragraph by the date specified by the Company, the Company shall submit the name, date of birth, driver's license number, etc. of the Renter or Driver to the National Rental Car Association Information Management System (hereinafter referred to as the "Zen-Rekyo System"). We will take measures such as registering with the following.
7. In the event that the Borrower or Driver is required to pay a penalty for illegal parking pursuant to the provisions of Paragraph 1, and the Borrower or Driver does not respond to the Company's instruction to handle the violation under Paragraph 2 or the Company's request to sign a self-recognition office pursuant to Paragraph 3, or if the Company deems it necessary, the fee shall be applied to the neglect violation fee and parking violation penalty set forth in Paragraph 5. The borrower or driver will pay a parking violation fee (hereinafter referred to as the "parking fine") in an amount separately determined by the Company. It shall be possible to apply.
8. Notwithstanding the provisions of Paragraph 6, if the Company receives the full amount of the parking violation fee and the amount of the expenses stipulated in Item 3 of Paragraph 5 from the borrower or driver, the Company shall not take measures such as registering the car in the Zenkyo System as stipulated in Paragraph 6, or delete the data already registered in the Zenkyo System.
9. In the event that the Borrower or the Driver pays the amount requested by the Company pursuant to Paragraph 5 to the Company, and the Borrower or the Driver pays the penalty for the parking violation or files a public complaint at a later time, the order for payment of the neglect violation fee is canceled and the Company receives a refund of the neglect violation fee, or if a receipt for payment of the neglect violation fee is presented. The Company shall return to the borrower or driver only the amount equivalent to the parking violation fee that has already been paid. The same shall apply even if the Company charges a parking violation fee pursuant to Paragraph 7.
10. In the event that a person is registered in the Zen-Rekyo System pursuant to the provisions of Paragraph 6, and the order for payment of the neglect penalty is canceled due to the payment of a penalty, etc., or if the amount of the Company's claim pursuant to the provisions of Paragraph 5 is paid to the Company in full, the Company shall delete the data registered in the Zen-Rekyo System.
Article 21 (GPS Function)
The lessee and the driver agree that the rental car may be equipped with a global positioning system (hereinafter referred to as the "GPS function"), and that the current location and route of the rental car will be recorded in the system prescribed by the Company, and that the Company will use such recorded information for the following purposes.
(1) At the end of the rental agreement, to ensure that the rental car has been returned to the designated place.
(2) To confirm the current location of the rental car in the event that it falls under Article 28, Paragraph 1, or when it is deemed necessary for the management of the rental car or the fulfillment of the rental agreement.
(3) To use for marketing analysis to improve the quality of products and services provided to borrowers and drivers, improve customer satisfaction, etc.
2. The Borrower and the Driver agree that the Company may disclose the information recorded by the GPS function described in the preceding paragraph to the extent necessary when the Company is required to disclose it based on laws and regulations, or when it receives a disclosure request or disclosure order from a court, administrative agency, or other public institution.
Article 22 (Drive Recorder)
The Renter and the Driver agree that the rental car may be equipped with a drive recorder, that the driving status of the Renter and the Driver will be recorded, and that the Company will use such recorded information for the following purposes.
(1) In the event of an accident, to confirm the situation at the time of the accident.
(2) To check the driving status of the lessee and the driver when it is deemed necessary for the management of the rental car or the fulfillment of the rental agreement.
(3) To use for marketing analysis to improve the quality of products and services provided to borrowers and drivers, improve customer satisfaction, etc.
2. The Borrower and the Driver agree that the Company may disclose the information recorded by the drive recorder described in the preceding paragraph to the extent necessary if the Company is required to disclose it based on laws and regulations, or if it receives a disclosure request or order from a court, administrative agency, or other public institution.
Article 23 (Liability for Return)
The lessee or driver shall return the rental car to the Company at the designated return location by the expiration of the rental period.
2. In the event that the borrower or driver violates the provisions of the preceding paragraph, the borrower or driver shall compensate for all damages caused to the Company.
3. If the lessee or driver is unable to return the rental car within the rental period due to natural disasters or other force majeure, the lessee or driver shall not be liable for any damage caused to the Company. In this case, the borrower or driver shall immediately contact the Company and follow the Company's instructions.
* NOC (Non-Operation Charge) may apply.
Article 24 (Confirmation at the time of return, etc.)
The lessee or driver shall return the rental car in the presence of the Company. In this case, it shall be returned in the condition at the time of delivery, except for some parts that have been worn out due to normal use.
2. When returning the rental car, the lessee or the driver shall confirm that there are no belongings left by the renter or driver or passengers in the rental car, and the Company shall not be responsible for the storage of the remaining items after the return of the rental car.
Article 25 (Rental fee at the time of change of borrowing period)
In the event that the borrower or driver changes the borrowing period pursuant to Article 14, Paragraph 1, the borrower or driver shall pay the rental fee corresponding to the changed borrowing period.
Article 26 (Place of Return, etc.)
In the event that the Renter or the Driver changes the prescribed return location pursuant to Article 14, Paragraph 1, the Renter or the Driver shall pay the excess amount if the cost for forwarding (transfer fee) required by the change of return location exceeds the initial transfer fee. However, even if the transfer fee is less than the initial fee, we will not refund the difference.
2. In the event that the lessee or driver returns the rental car to a place other than the designated return location without the consent of the Company pursuant to Article 14, Paragraph 1, the lessee or driver shall pay the penalty fee for changing the return location specified below.
Penalty fee for changing the place of return = 200% of the cost of forwarding required by the change of return place ×
* NOC (Non-Operation Charge) may apply.
Article 27 (Settlement of Rental Car Fee)
If there are any unpaid excess charges, incidental charges, gasoline fees, etc. at the time of returning the rental car, the lessee shall pay these fees.
2. If the fuel is not refueled (not full) at the time of returning the rental car, the lessee shall pay the fuel fee calculated in accordance with the provisions separately stipulated by the Company.
Article 28 (Measures in case of non-return)
If the Renter or the Driver does not return the rental car to the designated return location despite the expiration of the rental period and does not respond to the Company's request for return, or if it is recognized that the rental car has not been returned due to reasons such as the whereabouts of the Renter are unknown, the Company will take legal measures such as filing a criminal complaint, and report the non-return damage to the National Rental Car Association. Measures such as registering in the Zenkyo system shall be taken.
2. In the event that any of the preceding paragraphs applies, the Company shall take necessary measures to confirm the whereabouts of the rental car, including interviews with the family members, relatives, employers, and other related parties of the lessee or driver, and the operation of the vehicle location information system.
3. In the event that Paragraph 1 applies, the Renter or the Driver shall be liable for compensation for the damage caused to the Company pursuant to the provisions of Article 33, and shall bear the costs required for the collection of the rental car and the search for the Renter or Driver. In this case, we shall not be responsible for the items left in the rental car.
4. In the event that Paragraph 1 applies, the Renter or the Driver shall agree in advance that the Company will raise the rental car without the consent of the Renter or the Driver, and shall not raise any objection to the withdrawal of the Company's rental car, regardless of whether it is civil, criminal, or for any other reason. In this case, we shall not be responsible for the items left in the rental car.
5. In the event that Paragraph 1 applies, the Company may take measures to temporarily cancel the registration of the rental car.
Article 29 (Measures to be taken when a failure is discovered)
If the lessee or driver discovers any abnormality or malfunction of the rental car during use, the lessee or driver shall immediately stop driving, contact the Company, and follow the instructions of the Company.
Article 30 (Measures to be taken in the event of an accident)
In the event of an accident involving a rental car during use, the lessee or driver shall immediately stop driving, take legal measures regardless of the size of the accident, and take the following measures.
(1) Immediately report the circumstances of the accident to the Company and follow the Company's instructions.
(2) When repairing a rental car based on the instructions in the preceding item, it shall be done at the Company or a factory designated by the Company, except as approved by the Company.
(3) Cooperate with the investigation of the Company and the insurance company with which the Company has a contract regarding the accident, and submit the necessary documents without delay.
(4) When entering into an out-of-court settlement or other agreement with the other party regarding the accident, obtain the prior consent of the Company.
2. In addition to taking the measures set forth in the preceding paragraph, the Borrower or the Driver shall handle and resolve the accident at his or her own risk.
3. The Company shall provide advice on the handling of accidents for the borrower or driver and cooperate in resolving them.
4. In the event of an accident involving a rental car, the Company shall take necessary measures to confirm the whereabouts of the rental car, including interviews with the family members, relatives, workplaces, and other related parties of the lessee and the driver, and the operation of the vehicle location information system.
5. In the event of an accident involving a rental car, the lessee and the driver shall be responsible for compensating for the damage caused to the Company in accordance with the provisions of Article 33, and shall bear the costs required for collecting the rental car and searching for the lessee or driver.
6. For the purpose of confirming the situation at the time of an accident, the Company shall record the situation of a vehicle equipped with an on-board accident recording device, such as the occurrence of a collision or sudden braking.
7. The Company shall take measures such as verifying the records set forth in the preceding paragraph when deemed necessary.
Article 31 (Measures to be taken in the event of theft)
In the event that the rental car is stolen during use or other damage is incurred, the lessee or driver shall take the following measures.
(1) Immediately report to the nearest police.
(2) Immediately report the damage to the Company and follow the Company's instructions.
(3) Cooperate with the investigation of the Company and the insurance company with which the Company has a contract regarding theft or other damage, and submit the required documents without delay.
Article 32 (Termination of Rental Contract due to Inability to Use)
Failures, accidents, theft, or other reasons during use (hereinafter referred to as "breakdowns, etc."). If the rental car becomes unusable, the rental contract shall be terminated.
2. In the case of the preceding paragraph, the lessee or driver shall bear the costs required for picking up and repairing the rental car, and the Company shall not refund the rental fee received. In addition, if the rental fee is paid in arrears due to a special contract, or if there is an unsettled amount due to the extension of the rental period, etc., the borrower shall pay these fees. However, this shall not apply if the failure is due to the reasons specified in Paragraph 3 or Paragraph 5.
3. If the breakdown is due to a defect that existed before the rental, a new rental contract shall be concluded, and the lessee shall be able to receive a replacement rental car from the Company. In addition, the conditions for providing alternative rental cars shall apply mutatis mutandis to Article 7, Paragraph 2.
4. If the lessee does not receive the alternative rental car provided in the preceding paragraph, the Company shall refund the received rental fee in full. The same shall apply if we are unable to provide an alternative rental car.
5. In the event that a malfunction occurs due to reasons not attributable to either the Lessee, the Driver, or the Company, the Company shall return to the Borrower the remaining amount after deducting the rental fee corresponding to the period
from the rental to the termination of the rental contract from the rental fee received.
6. If the rental car becomes unusable due to natural disasters or other force majeure reasons during the use of the rental car, the rental contract shall be terminated.
7. In the event that the Renter falls under the preceding paragraph, the Renter shall notify the Company to that effect and pay the rental fee corresponding to the period during which the rental car could be used. This does not apply if you have already received the full amount.
8. Except for the measures set forth in this Article, the Renter and the Driver shall not be able to make any claim against the Company for damages caused by the inability to use the rental car, other than those specified in this Article.
Article 33 (Compensation and Business Compensation)
The lessee or the driver shall compensate a third party or the Company for any damage caused during the use of a rental car rented by the lessee or the driver (including a rental car rented by an agent pursuant to the provisions of Article 39, Paragraph 1). However, this excludes cases attributable to the Company.
2. Among the damages of the Company in the preceding paragraph, damages caused by accidents, theft, breakdowns due to reasons attributable to the lessee or driver, and damage caused by the inability of the Company to use the rental car due to stains, odors, etc. of the rental car shall be compensated for the damage or business compensation as stipulated in the price list, and the lessee or driver shall pay the same.
Article 34 (Insurance and Compensation)
In the event that the lessee or driver is liable for compensation under Article 33, Paragraph 1, insurance or compensation within the following limits shall be paid in accordance with the non-life insurance contract concluded by the Company for the rental car and the compensation system established by the Company.
(1) Bodily injury compensation: Unlimited (includes mandatory liability insurance up to 3,000,000 JPY)
(2) Objective compensation: Unlimited (deductible 50,000 JPY)
(3) Vehicle compensation: Up to the actual cash value of the vehicle (deductible 50,000 or 100,000 JPY)
(4) Personal injury compensation: Up to 3,000,000 JPY
In order to apply for personal injury compensation, it is necessary to report the personal injury to the police and receive regular medical treatment by a doctor.
In addition, other matters shall be in accordance with the non-life insurance regulations of the Company's insurance.
2. In the event that the insurance policy or compensation system falls under the exemption grounds, the insurance or compensation stipulated in Paragraph 1 will not be paid.
3. Damage for which insurance money or compensation is not paid and damage that exceeds the insurance amount or compensation paid pursuant to the provisions of Paragraph 1 (the amount of damage calculated by the insurance company based on the insurance policy) shall be borne by the borrower or driver, except in the case of a special contract. However, a disaster designated as a severe disaster (hereinafter referred to as a "severe disaster") based on Article 2 of the Act on Special Financial Measures for Dealing with Severe Disasters (Act No. 150 of Showa 37). If the damage is related to a rental car that has been lost, damaged, or otherwise damaged in the area designated as a severe disaster, the lessee or driver shall not be required to compensate for the damage, except in cases where the lessee or driver was intentionally or grossly negligent in the occurrence of the damage.
4. In the event that the Company pays the damages to be borne by the Borrower or the Driver, the Borrower or the Driver shall immediately reimburse the Company for the amount paid by the Company.
5. The amount equivalent to the insurance premium for the non-life insurance contract stipulated in Paragraph 1 and the amount equivalent to the enrollment fee for the compensation system specified by the Company are included in the rental fee.
6. Non-life insurance and this compensation system do not apply to accidents that are not reported to the police or our stores, accidents that fall under the exemption clause of the non-life insurance policy, accidents that occur under any of Article 11, Paragraph 1, Items 1 to 5, Paragraph 2, Item 1, or Article 19, Item 1 to 13 after renting, and accidents that occur after the rental period is extended without permission.
[Supplementary Policy 1] Regarding Damage Liability Waiver and Non-Operation Charge (NOC)
In the event of an accident or vehicle damage, the customer is required to pay a designated damage liability waiver fee and a non-operation charge (hereinafter referred to as “NOC”), regardless of whether the vehicle is repaired or not.
The NOC compensates for the loss of use while the vehicle is unavailable for rental services, regardless of whether repairs are carried out.
The paid damage liability waiver and NOC are non-refundable.
Damage liability waiver fee: Up to ¥150,000
Non-operation charge (NOC): Up to ¥50,000
The decision regarding whether the vehicle is repaired and the method of repair shall be at the discretion of the company. The customer may not designate or request specific repairs or methods.
Article 35 (Cancellation of Rental Contract)
In the event that the lessee or driver falls under any of the following items during use, the Company may cancel the rental contract without any notice or demand and immediately request the return of the rental car. In this case, the Company shall not return the received rental fee to the borrower. However, if the rental fee is paid in arrears due to a special contract, or if there is an unsettled amount due to the extension of the borrowing period, etc., the borrower shall pay these fees.
(1) In the event of a violation of these Terms and Conditions.
(2) In the event of a traffic accident due to reasons attributable to the lessee or driver, or when the rental car is damaged or malfunctions.
(3) In the event that any of the items of Article 11, Paragraph 1 applies.
Article 36 (Termination of Consent)
Even if the rental is in use, the lessee shall be able to cancel the rental contract after returning the rental car with the consent of the Company and paying the cancellation fee specified in the next paragraph. In this case, the Company shall return to the borrower the remaining amount after deducting the rental fee corresponding to the period from the rental to the return from the rental fee from the rental fee received to the borrower.
2. In the event of cancellation as set forth in the preceding paragraph, the borrower shall pay the following cancellation fee to the Company.
Cancellation fee = {(rental fee corresponding to the rental contract period) - (rental fee corresponding to the period from rental to cancellation)}×50%
Article 37 (Purpose of Use of Personal Information)
The purposes for which we acquire and use the personal information of the borrower or driver are as follows.
(1) As a business operator that has received a business license for rental cars based on Article 80, Paragraph 1 of the Road Transport Act, to carry out the matters required as a condition of the business license, such as preparing a rental certificate at the time of concluding a rental contract.
(2) To inform the lessee or driver about the introduction of rental cars, used cars, and other products handled by the Company, the provision of related services, etc., and the holding of various events, campaigns, etc., by sending advertising materials, sending e-mails, etc.
(3) At the time of concluding a rental contract, to verify the identity of the borrower or driver and to examine whether or not the rental contract can be concluded.
(4) To conduct questionnaire surveys by mail, telephone, e-mail, etc. for product development or to consider measures to improve customer satisfaction.
(5) To statistically aggregate and analyze personal information and create statistics that have been processed into a form that does not identify or identify individuals.
(6) To provide the following personal information in writing or electronic media to group companies and our partner companies. However, we will stop providing personal information to third parties at the request of the person.
Items to be provided: Address, name, date of birth, telephone number, and information related to transactions with customers
2. When acquiring personal information of the borrower or driver for purposes other than those specified in each item of Paragraph 1, the purpose of use will be clearly stated in advance.
Article 38 (Consent to Registration and Use of Personal Information)
If the borrower or driver falls under any of the following items, personal information including the renter or driver's name, date of birth, driver's license number, etc. You agree that you will be registered in the Zen-Rekyo system for a period not exceeding 7 years, and that the information will be used by the National Rent-A-Car Association, the regional rent-a-car associations that are members thereof, and the rental car companies that are members of these associations for the purpose of screening when concluding rental contracts.
(1) When the Company is ordered to pay a neglect violation fee based on Article 51-4, Paragraph 1 of the Road Traffic Act.
(2) If the Company has not paid the full amount of the parking violation-related expenses stipulated in Article 20, Paragraph 5
(3) When it is recognized that there has been a non-return stipulated in Article 28, Paragraph 1
Article 39 (Proxy lending)
In the event that the Company is unable to lend a rental car of the vehicle type, vehicle name, or model desired by the Applicant (including cases where the rental car is not located at the business office where the application was received). Notwithstanding the provisions of Article 10, Paragraph 1, the following matters shall be confirmed with the applicant and the consent of the applicant shall be able to receive a rental car from another rental car business and lend it to the applicant. (This is called "proxy lending.") ）
(1) In the event of a problem such as an accident or breakdown, if it is more advantageous for the user to apply the rental agreement of the company that provided the rental car according to the company's terms and conditions, the company's terms and conditions shall be applied.
(2) The rental certificate must be in a special form as stipulated in Paragraph 3.
(3) The rental agreement of the rental car company that provided the service must be attached.
2. In the case of proxy lending, the rental agreement of the rental car company that provided the rental car shall apply.
3. The "rental certificate" stipulated in the basic notice in the case of proxy rental shall be in the form specified by the business operator that provided the rental car, or in the form of a rental certificate in the form exclusively for proxy rental separately determined by the Company.
4. In the event of a breakdown or other trouble with the vehicle that was lent to the borrower, the Company shall cooperate with the repairs and other procedures carried out by the vehicle provider in the same way as in the case of renting a rental car owned by the Company, and shall take measures to ensure the convenience of the borrower or driver.
Article 40 (Set-off)
If the Company has a financial obligation to the Borrower or the Driver based on these Terms and Conditions, the Company may at any time offset the financial obligation of the Borrower or the Driver to the Company.
Article 41 (Consumption Tax, Local Consumption Tax)
The borrower or driver shall be liable for the consumption tax (including local consumption tax) levied on transactions based on these Terms and Conditions. shall be paid to the Company.
Article 42 (Late Charges)
In the event that the Borrower or the Driver and the Company fail to perform their financial obligations under these Terms and Conditions, the Borrower or the Driver shall pay the other party a late fee at the rate of 14.6% per annum.
Article 43 (Bylaws)
The Company shall be able to separately establish detailed rules for these Terms and Conditions, and such detailed rules shall have the same effect as these Terms and Conditions.
2. In the event that the Company establishes separate detailed rules, the Company shall post them at each of the Company's stores and include them in the pamphlets, price lists, websites, etc. issued by the Company. The same shall apply if this is changed.
Article 44 (Provision of Information on Important Matters)
The Company shall endeavor to provide the Borrower with information in clear and plain expressions prior to the rental of the property, including the details of the Borrower's liability for damages and business compensation, the details and conditions of the Company's insurance or compensation system, and the measures to be taken by the Borrower in the event of a breakdown, accident, or theft, measures to be taken in the event of illegal parking, and measures to be taken in the event of a delay in return.
2. The borrower shall endeavor to understand the contents of the terms and conditions.
Article 45 (Consensual Jurisdiction)
In the event of a dispute regarding the rights and obligations under these Terms and Conditions, regardless of the amount of the complaint, the district court or summary court having jurisdiction over the head office, branch office, or location of each store of the Company shall be the agreed jurisdictional court.
Supplementary provisions
These terms and conditions will come into effect on June 3, 2025.
※This contract shall be executed in Japanese, and the English translation attached to this contract is provided for reference purposes only. The English translation does not bind the parties in any way.