Insurance and Coverage Information
Insurance Guarantee System
Our coverage includes a liability limit and NOC compensation system as outlined below. Any damages resulting from specific conditions, exemptions, violations, or procedural deficiencies will be the customer's responsibility.
① NOC Compensation System
② Non-Operation Charge (NOC)
③ Deductible Compensation
This system compensates up to ¥50,000 and towing fees, the maximum amount that customers are responsible for in the event of accidents, breakdowns, etc.
Non-Operation Charge (NOC)
In case of accidents, theft, breakdowns, soiling, damage to interior equipment, or burn marks on seats that require repair or cleaning during use, the following amounts will be charged as compensation for business interruption during that period:
- If returned to our shop by self-driving: ¥20,000
- If not drivable: ¥50,000 (+ towing fee)
Please note that NOC charges will also apply in the following cases:
- Self-inflicted accidents (hit-and-run accidents where the other party cannot be identified, etc.), damage to vehicles due to theft
- If a pet directly touches seats, causing various stains or odors to remain in the car interior
Deductible Compensation
This system covers up to 150,000 yen of the deductible amount
that customers may be responsible for in case of accidents or breakdowns during the rental period.
Compensation Contents |
Compensation Amount |
Deductible Amount |
Deductible Amount |
Third-party Liability |
Limit per person |
Unlimited (includes compulsory liability insurance of 30 million yen)
|
- |
Property Damage Liability |
Limit per accident |
Unlimited |
50,000 yen
|
Vehicle Compensation |
Limit per accident |
Up to the vehicle's market value
|
50,000 yen or 100,000 yen
|
Personal Injury Compensation |
Limit per person |
Up to 30 million yen
|
- |
There are important points to note about deductible compensation, please check the details below:
- Accidents that fall under the deductible exclusion criteria of the insurance policy are not covered.
- Please be mindful not to violate the rental agreement terms.
- In case of an accident, obtain an accident certificate from the police.
- Furthermore, detailed usage conditions will be communicated to you.
Exclusions from the Application of Insurance and Compensation Systems
Customers must adhere to the rental agreement and use the rental car. Damages resulting from accidents that meet the following conditions are the customer's responsibility and are not covered by the insurance and compensation system. If the company pays damages that should be borne by the customer, the customer must immediately repay that amount to the company.
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Regardless of the size or presence of parties involved, you must immediately contact the police and our company after an accident occurs. This measure is a requirement in the case of traffic accidents as stipulated in Article 72 of the Road Traffic Act.
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Violations of the Road Traffic Act and other laws, drunk driving, drug use, unauthorized extension of use, driving by someone other than the declared driver without notice, lending the rental car without the company's consent, driving by someone without a driver's license, dangerous driving, acts contrary to public order and morals, negotiating a settlement without the company's approval, and uncooperative behavior in resolving accidents—all such violations of laws and inappropriate actions leading to accidents make the insurance and compensation system inapplicable.
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Intentional damages, damages due to drunk driving or drug use, tire punctures or damage, loss of wheel caps, etc., are not covered by compensation. Additionally, damages to the customer's (lessee or driver) belongings or property are also included.
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If the key is left in the car and it is stolen, damages due to lost keys, damages due to improper parking or odors in the interior (including smoking in a non-smoking car), losses or improper handling of equipment, damages due to incorrect installation, damages due to misfuelling, and damages due to driving in locations other than roads are not covered by the insurance and compensation system.
Finally, in the case of lost keys, the cost of the key itself and the cost of return are borne by the company at actual expenses. Therefore, these actual expenses must be borne by the customer.