We have collated a list of Trendy24 Rent a car Frequently Asked Questions (Q&A).
If you have any questions or concerns, please refer to this page.
If you still cannot find the answers here, please feel free to contact us via the email or call our office directly and we will be happy to serve you.
Available qualifications
am a newly-licensed driver less than 1 year. So can I rent a car? am a newly-licensed driver less than 1 year. So can I rent a car?
Yes, you can. In this regard, you need to bring symbol of a newly licensed driver for people who have Japanese driver licenses.
Can I rent a car with provisional driving license?
We are sorry that we may not be able to provide a car for you if you have a provisional driving license.
Please make sure that you also do not drive the car rented by people with driver’s licenses..
I have international driver`s license, can I rent a car?
Yes, you can drive using your international driving license under some conditions. For details, please (click here)
If I forget driver’s license, can I rent a car?
We are sorry that we cannot provide a car if you don’t show your driver’s license at the time of renting a car.
Can I rent a microbus with a driver’s license for medium sized vehicles less than or equal to 8 tons?
You need a driver’s license for large-size vehicles. People who have medium-sized vehicles without less than or equal to 8 tons.
Reservation
What kind of information do I reserve the rent-a-car?
Needed information as in below. Rental and return date and time, Rental and return location of our branch,
your requested class of car, driver’s name, phone number (*the number on which you can be contacted on the day),
flight numbers, and optional equipment with or without (Example: Child seat etc.)
How can I modify or cancel my booking?
In case of change or cancellation, please contact the rental office where you made your booking.
Can only people who drive a car on the day reserve rent-a-car?
You can reserve our rent-a-car if you don’t drive on the day.
However, since we get your reservation with “Clear indication of driver” upon our Terms and Conditions for Rental, please make sure who’s the driver before making the reservation.
Can I choose the type of car when I take a reservation?
Basically we receive your reservation with a specified car class.
Please note that though we may get such reservation as your request, we may not meet your requirements or we will provide the same class car as a replacement on the day.
Do I need to arrange my driver by myself?
Please arrange your driver by yourself if you need a driver. The Japanese law prohibits that the staff who belong to rent-a-car company drive and introduce drivers.
Are all your cars automatic cars?
Yes, all our cars are automatic.
Can I take a reservation for optional equipment, as exemplified by child seat?
Please take a reservation for optional equipment at the same time as reserving rent-a-car. You can make a reservation for a baby seat, child seat, and junior seat.
① Baby Seat Age(New born to 1 year old), Weight(Up to 10kg), Height(UP to 75cm)
② Child Seat Age(6 months to 4 years old), Weight(Up to 18kg), Height(Up to 100cm)
③ Junior Seat Age(4 to 6 years old), Weight(Up to 32kg), Height(Up to 135cm)
※According to Japan Traffic Rules Article 71-3 paragraph (3),
it is mandatory for children below 6 years old to use a car safety seat while traveling in a car. We may refuse to rent out even if it’s already reserved if you don’t have the required car seat for your child(ren).
Does the rental price via your own web site apply any other discount?
Our rental price via our web site has already applied our web site discount. So the price doesn’t apply any other discounts.
Can I ride with pet animals in the rented car?
Yes, you can. But please use a cage for the pet animal. If in-car cleaning is neededwe may demand Non-Operation Charges (N.O.C.) as cleaning charge from you.
Before departure
What do I need to bring on the day?
On the day you rent, you need to bring:
・Driver’s lisences (bring all drivers’s) or documents for drive in Japan.
・ Cash or credit card for payment.
How do you calculate the rental charge?
Our rental charges accept a length of using a rent-a-car and class of vehicles.
Insurance and coverage
Do I need to take out Collision Damage Waiver?
You are conditioned on taking out Collision Damage Waiver via our original web site.
The charge of estimate and reservation via our original web site always includes Collision Damage Waiver.
Please tell me the briefing about Collision Damage Waiver?
Our company will waive your responsibility for the damage involved, caused by collision or rollover, provided that you accept Collision Damage Waiver at additional fees at the time of rental.
PCould you tell me about Non Operation Charge (NOC)
N.O.C. will apply as part of the compensation for loss of use which will arise out of non-usability of the rented vehicle during the repairing or cleaning period in the following cases and if Trendy24 Rent a car is not responsiblefor those: “Traffic accident”; “Theft”; “Broken down”; “Stains”, etc. This charges will be the same regardless of the degree of the damage and the time required for repair.
Are insurance and coverage applied to a number of drivers?
Yes, it is. If the drivers who don’t show documents (driver’s lisence) for driving in Japan before departure get an accident, inssurance, coverage and any other protections don’t apply for them.
Please note that you must show your driving lisence and documents for driving in Japan when you rent a car before departure