レンタカー侍

Personal Information / Privacy Policy

Privacy Policy

Island Hopping Rent-A-Car (hereinafter referred to as "the Company") recognizes the importance of protecting customers' personal information and is committed to properly managing and safeguarding such information in compliance with the Act on the Protection of Personal Information and other applicable laws and regulations.

1. Collection of Personal Information

The Company collects customers' personal information through lawful and appropriate means to the extent necessary for vehicle reservations, rentals, inquiries, and related services.

2. Personal Information Collected

The Company may collect the following information:

Full name
Address
Phone number
Email address
Date of birth
Driver's license information
Passport information (for non-Japanese customers)
Payment information
Other information necessary to provide our services

3. Purpose of Use

The collected personal information will be used for the following purposes:

To conclude and manage rental agreements
To verify customer identity and eligibility
To manage reservations
To respond to inquiries
To handle accidents, vehicle breakdowns, and emergencies
To prepare documents required by law
To analyze statistical data for service improvement
To provide information regarding promotions, campaigns, and new services
To perform other operations necessary for providing our services

4. Disclosure to Third Parties

The Company will not disclose customers' personal information to third parties without prior consent, except where required by law.

However, information may be provided to the following parties when necessary:

Insurance companies
Police or government authorities
Roadside assistance providers
Payment service providers
Other cases required by applicable laws and regulations

5. Management of Personal Information

The Company takes appropriate security measures to prevent unauthorized access, loss, leakage, alteration, or other improper handling of customers' personal information.

6. Disclosure, Correction, and Deletion

If a customer requests disclosure, correction, or deletion of their personal information, the Company will respond appropriately after verifying the customer's identity and in accordance with applicable laws.

7. Changes to This Privacy Policy

The Company reserves the right to revise this Privacy Policy without prior notice as required by changes in laws or other circumstances.

Revised: August 2, 2026

Island Hopping Rent-A-Car
Representative: Tsuyoshi Aoyama