Privacy Policy

Monte Home Okinawa Branch has established the following privacy policy regarding the handling of customer personal information in the services provided on this website.

1. Our approach to protecting customer information
In order to facilitate the smooth running of our business, we collect and use customer information such as name, date of birth, address, telephone number, customer email address, contact information, and other information.
We will comply with the Personal Information Protection Act and other relevant laws and regulations that apply to customer information and handle it appropriately. We will also strive to improve the handling of such information as appropriate.

2. Purpose of use of customer information
We will obtain customer personal information (name, date of birth, address, telephone number, customer email address, contact information, and other information) through our partner companies or business partners, etc., and will use this personal information for the following purposes.
(1) To provide and operate our services
(2) To respond to customer inquiries
(3) To contact you as necessary, such as for important notices
(4) To identify and refuse use by customers who have violated the terms of use or who are attempting to use the service for fraudulent or improper purposes
(5) To notify and promote related services, conduct research and data collection, and conduct research and development
(6) To carry out other business incidental to the above

3. Disclosure and provision of customer information to third parties
Except in the following cases, we will not disclose or provide customer information to third parties without the customer's consent.
(1) When disclosure or provision is required by law
(2) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent
(3) When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent
(4) When it is necessary to cooperate with the national or local government in carrying out public affairs, and obtaining the customer's consent may hinder the performance of those affairs
*Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information will not be a third party
(1) When it is necessary for the Company to achieve the purpose of use (2) When personal information is provided in connection with business succession due to a merger or other reason. (3) When personal information is used jointly with a specific person, and the fact of this, the items of personal information to be used jointly, the scope of the parties to use the information jointly, the purpose of use of the parties to use the information, and the person responsible for the management of the personal information.

4. Disclosure of customer information, etc.
If a customer requests disclosure of their own information regarding the customer information held by our company, we will respond within a reasonable period and scope after confirming that the person making the request is the customer himself/herself.

In addition, if there is any content of the personal information that is not true, you may request the correction or deletion of the information within a reasonable period and scope after confirming that the person making the request is the customer himself/herself.

A fee of 1,000 yen will be charged for each disclosure of personal information.

5. Regarding information of corporate customers, etc.

We will also handle information of corporate customers, etc. appropriately in accordance with the above, taking into consideration the purpose of use, the public knowledge of the information, etc., and in compliance with relevant laws and regulations.

Contact point
For inquiries regarding this policy, please contact the following point of contact.
Email address: info@mactoo-rentalcar.jp

Basic policy regarding antisocial forces

Mactoo Rental Car has established the following basic policy to cut off all relationships, including transactions, with antisocial forces that threaten social order and safety, and strives to ensure the appropriateness and safety of its business operations.

1. Response as an organization
The entire organization, from the top management down, will respond to antisocial forces and ensure the safety of its officers and employees against unreasonable demands.

2. Cooperation with external specialist organizations
We will build close ties with external specialist organizations such as the police, the Center for the Promotion of the Anti-Violence Movement, and lawyers.

3. Cut off all relationships, including transactions
We will reject unreasonable demands from antisocial forces.
In addition, we will not have any relationship with antisocial forces, including business relationships.

4. Civil and criminal legal response in emergencies
We will reject unreasonable demands from antisocial forces and, if necessary, take legal action from both civil and criminal perspectives.

5. Prohibition of inappropriate transactions such as backroom deals and funding
We will never engage in backroom deals with antisocial forces.
We will never provide funding to antisocial forces.

Basic policy on customer harassment

1. Introduction
In addition to improving our services, Mactoo Rental Car believes that it is an important responsibility of the company to create a workplace environment where each employee can work comfortably, where their work is rewarding, and where there is no harassment. In the unlikely event that a customer makes a request or makes a remark that goes beyond what is considered reasonable in society, we have established a basic policy. We ask for your cooperation in building and maintaining a healthy and better relationship between customers and employees.

2.Mactoo Rental Car's definition of customer harassment
We define customer harassment as requests or remarks from customers that are inappropriate in content, or that are reasonable but the means or manner of realizing the request are inappropriate in society, and that harm the working environment of employees.

3. Targeted behavior
The following are examples and are not limited to these.
•Abusive language, violence, threats, intimidation, coercion, and intimidation in general
•Dogeza, requests for money, and unreasonable pressure regarding prices
•Apologies without reasonable grounds, written apologies
•Stalking, invasion of privacy, and sexual harassment
•Insults, slander, and statements that deny a person's character
•Demands for services or responses that are excessive according to social standards
•Time and place restrictions due to repeated requests, etc.
•Defamation on social media and the Internet

4. Dealing with customer harassment
If customer harassment is confirmed, unfortunately, we may have to refuse to do business with or serve the customer.
In severe cases, we will work with external experts such as the police and lawyers to deal with the situation appropriately.