Our rental vehicles are covered by insurance and other compensation arrangements, subject to the coverage limits specified below.
In the event of an accident or damage, including single-vehicle accidents, hit-and-run incidents, scratches caused by unidentified parties, or damage caused by flying stones, the applicable insurance deductible will be charged to the customer, regardless of the severity of the incident.
Customers are responsible for all damages exceeding the applicable coverage limits, damages resulting from incidents excluded under the insurance policy, damages arising from violations of the Rental Terms and Conditions, and damages for which an official police accident report cannot be obtained.
Please note: Damage to the vehicle's interior and equipment is not covered.
Bodily Injury Liability: Unlimited per person
Property Damage Liability: Unlimited (JPY 100,000 deductible; payable by the customer)
Vehicle Damage Coverage: Actual cash value of the vehicle (JPY 100,000 deductible; payable by the customer)
Personal Accident Coverage: Up to JPY 30,000,000 per person
JPY 3,300 per day (tax included)
The Peace of Mind Deductible Waiver is an optional compensation program provided by our company.
Customers who enroll in this program will be exempt from the following deductibles for accidents that meet the applicable eligibility conditions:
Property damage deductible: JPY 100,000
Vehicle damage deductible: JPY 100,000
The maximum total deductible waived is JPY 200,000.
However, the waiver does not apply in the following circumstances:
An accident occurs while driving under the influence of alcohol or as a result of other unlawful conduct.
The renter causes an accident and leaves the scene without fulfilling their obligations, including hit-and-run incidents.
An accident occurs and the renter fails to contact our store immediately at the scene of the accident.
The renter fails to report the accident to the police, resulting in the inability to obtain the required police accident report.
The renter violates the Rental Terms and Conditions.
Any other circumstances in which the eligibility requirements of this program are not met.
In these cases, the applicable deductibles and any other charges for which the customer is responsible will remain payable by the customer.
Even if the customer has enrolled in this program, the following are not waived:
Non-Operation Charges (NOC)
Damage to the vehicle's interior or equipment
Any other damage excluded from this program
Enrollment is available only before the rental vehicle departs. Customers who do not enroll are responsible for the applicable deductibles.
Please note: A rental period of 12 hours is charged as one full day.
If, during the rental period, an accident, theft, mechanical failure, contamination, damage to interior equipment, seat burns, or similar incident occurs for reasons not attributable to our company, the customer will be required to pay a Non-Operation Charge (NOC) as compensation for business interruption.
The following charges apply regardless of the extent of the damage, subject to the applicable conditions:
If repairs or cleaning of the vehicle's interior or exterior are required for reasons other than an accident: JPY 20,000
If the vehicle can be driven and returned to our store: JPY 100,000
If the vehicle cannot be driven and cannot be returned to our store: JPY 200,000
Towing and recovery costs will also be charged to the customer if the vehicle cannot be driven.
If the vehicle is returned without notifying our store at the time of the incident, despite an accident, mechanical failure, damage, or seat contamination occurring during the rental period: JPY 250,000
Please contact our store immediately if any problem occurs during your rental period.
If an accident occurs while driving under the influence of alcohol: JPY 300,000, plus the cost of the actual damages.
Please contact our store immediately if any problem occurs during your rental period.
The Peace of Mind Deductible Waiver covers only the specified insurance deductibles.
Even if you have enrolled in the Peace of Mind Deductible Waiver, the Non-Operation Charge (NOC) will not be waived.
If repairs, cleaning, or other work are required due to an accident or other incident covered by our policies, the applicable NOC will be charged in accordance with the relevant conditions, including whether the vehicle can be driven.
Move the vehicle to a safe location.
Provide assistance to any injured persons.
Report the accident to the police.
Exchange information with the other party involved.
Contact Video 1 Takano Store.
Store Phone: 075-707-9818
Police: 110
Ambulance / Fire Department: 119
Contact Aioi Nissay Dowa Insurance Roadside Assistance Service.
Phone: 0120-024-024
Available 24 hours a day, 365 days a year.
For emergency repairs, towing, or other roadside assistance, contact:
Aioi Nissay Dowa Insurance Roadside Assistance Service
Phone: 0120-024-024
Available 24 hours a day, 365 days a year.
If a parking violation notice is attached to the rental vehicle during your rental period, you must:
Report to the appropriate police station promptly and complete the required procedures.
Pay the applicable traffic fine at the designated financial institution before returning the rental vehicle.
Present the following documents when returning the vehicle for verification:
Traffic Violation Notice
Payment slip and receipt showing the payment date, or other equivalent proof of payment.