**Car Rental Terms and Conditions**
Chapter 1: General Provisions
Article 1
Our company shall provide rental cars (hereinafter referred to as “Rental Cars”) to the renter (including the driver, hereinafter the same) according to the provisions set forth in this agreement, and the renter shall rent the car. In matters not specified in this agreement, the applicable laws and general customs shall apply.
2. Our company may agree to special provisions within the scope that does not contradict the purpose of this agreement, laws, or general customs. If special provisions are made, those provisions will take precedence.
Chapter 2: Car Rental Agreement
(Reservation)
Article 2
The renter may reserve a rental car in advance by specifying the car model, start time, pickup location, rental period, return location, driver, and other rental conditions, and our company will respond to the reservation within the scope of available rental cars.
2. The reservation referred to in the previous paragraph must be made by paying the reservation fee set separately.
3. If the renter does not commence the rental agreement (hereinafter referred to as the “Rental Agreement”) within one hour of the reserved pickup time, the reservation will be considered canceled.
4. If the renter wishes to cancel the reservation or change the rental conditions, the renter must obtain prior approval from our company.
(Conclusion of the Rental Agreement)
Article 3
Our company shall conclude the Rental Agreement upon the renter’s application, except when there are no rental cars available or the renter falls under the criteria of Article 9. Upon conclusion of the Rental Agreement, the renter may be asked to submit a driver’s license and additional identification documents, as well as provide a mobile phone number or other contact details during the rental period. Copies of these documents may be taken.
2. The application for the Rental Agreement shall specify the rental conditions as set forth in Article 2, Paragraph 1.
3. Our company will charge the rental fee set separately when the Rental Agreement is concluded.
(Establishment of the Rental Agreement)
Article 4
The Rental Agreement will be established when our company receives the rental fee and hands over the rental car to the renter. The reservation fee will be credited as part of the rental fee.
(Termination of the Rental Agreement)
Article 5
Our company may terminate the Rental Agreement without notice or demand for the return of the rental car if the renter falls under any of the following conditions during the rental period. In this case, the rental fee received by our company under the previous article will not be refunded. However, if the rental fee is to be paid later under special provisions or if there are unpaid charges due to the extension of the rental period, the renter shall pay those charges.
1. (1) When the renter violates the provisions of this agreement.
2. (2) When the renter causes a traffic accident due to reasons attributable to the renter.
3. (3) When the renter falls under any of the criteria in Article 9.
2. If the rental car becomes unusable due to a fault or defect before it is handed over to the renter, the renter may terminate the Rental Agreement, except when the renter is subject to actions under Article 22, Paragraph 3.
(Termination of the Rental Agreement due to Force Majeure)
Article 6
If the rental car becomes unusable due to natural disasters or other force majeure reasons during the rental period, the Rental Agreement shall terminate.
2. The renter must notify our company if they fall under the condition specified in the previous paragraph.
(Early Termination)
Article 7
The renter may terminate the Rental Agreement during the rental period with the consent of our company. In this case, the renter must pay the early termination fee as specified in Article 25.
2. If the rental car is returned due to an accident or breakdown caused by the renter’s fault during the rental period, the Rental Agreement shall be considered terminated.
3. If the renter returns the rental car under the previous paragraph, the rental fee received by our company will not be refunded.
(Change of Rental Conditions)
Article 8
After the Rental Agreement is established, the renter must obtain prior approval from our company if they wish to change the rental conditions as specified in Article 3, Paragraph 2.
2. Our company may refuse the change of rental conditions if it interferes with the rental business.
(Refusal of the Rental Agreement)
Article 9
Our company may refuse to conclude the Rental Agreement if the renter falls under any of the following conditions:
(1) The renter does not have a valid driver’s license necessary to drive the rental car.
(2) The renter is under the influence of alcohol.
(3) The renter exhibits symptoms of intoxication from drugs, stimulants, or solvents.
(4) The renter is different from the driver specified at the time of reservation.
(5) The renter has a history of defaulting on payments for past rentals.
(6) The renter has committed any act listed in Article 17 in past rentals.
(7) The renter plans to have a child under 6 years old in the car without a child seat.
(8) Any other reason where our company deems it inappropriate to rent the car.
Chapter 3: Rental Cars
(Start Date, etc.)
Article 10
Our company will provide the rental car at the start time and pickup location specified in Article 3, Paragraph 2.
(Rental Method, etc.)
Article 11
Before handing over the rental car, our company will perform daily inspections and checks based on a separate inspection sheet to ensure the rental car is free of mechanical faults.
2. If any issues are discovered during the inspection, our company will take corrective action, such as replacing the car.
3. When the rental car is handed over, our company will provide the renter with a standard rental car certificate, as specified by the local transportation bureau.
4. The renter is responsible for correctly installing any child seat and bears full responsibility.
Chapter 4: Rental Fee
(Rental Fee)
Article 12
The rental fee our company receives will be based on the rate set forth by the local transportation bureau at the time of rental.
2. The rental fee includes the base rental fee and any additional charges associated with the rental. If there are any extra charges such as extension fees, excess fees, or insurance premiums due to accidents, these will be settled upon the return of the rental car.
(Change in Rental Fee)
Article 13
If the rental fee changes after a reservation has been made under Article 2, the original fee at the time of reservation will apply, regardless of the new fee.
Chapter 5: Responsibilities
(Periodic Inspections)
Article 14
Our company will provide rental cars that have undergone the necessary periodic inspections required by law.
(Daily Inspections)
Article 15
The renter must perform daily inspections of the rental car before each use, as required by law.
(Renter's Duty of Care)
Article 16
The renter is responsible for using and managing the rental car with due care and diligence.
2. The renter's duty of care begins when the rental car is handed over and ends when it is returned to our company.
(Prohibited Acts)
Article 17
The renter is prohibited from the following actions during the rental period:
(1) Using the rental car for business purposes without our company’s approval or the necessary permits under transportation law.
(2) Subletting the rental car or using it as collateral.
(3) Altering the car’s license plate or vehicle identification number, or modifying the car in any way.
(4) Using the rental car in any type of competition or towing other vehicles without our company’s approval.
(5) Using the rental car in violation of the law or public morals.
(6) The following actions without our company’s approval:
(i) Allowing anyone other than the renter or specified driver to drive the car.
(ii) Purchasing additional insurance.
(iii) Transporting pets without approval, or letting pets out of their carrier inside the car.
(Obligation to Carry Rental Car Certificate)
Article 18
The renter must carry the rental car certificate during the rental period and present it when required.
2. If the rental car certificate is lost, the renter must immediately notify our company.
(Liability for Damages)
Article 19
The renter is responsible for compensating any damage caused to third parties or our company during the rental period, except when the damage is caused by reasons not attributable to the renter.
2. If the renter damages the rental car or its accessories due to their fault, the renter must pay a non-operation charge for the duration the car is being repaired.
Chapter 6: Handling of Automobile Accidents, etc.
(Accident Handling)
Article 20
If an accident occurs during the rental period of the rental car, regardless of the severity of the accident, the renter must take the necessary legal actions and handle the situation as specified below:
(1) Immediately report the situation of the accident to the Company.
(2) Submit the documents or evidence required by the Company and the insurance company contracted with the Company without delay.
(3) If the renter plans to settle or reach an agreement with a third party regarding the accident, the renter must obtain prior consent from the Company.
(4) Except in special circumstances, repairs to the rental car must be carried out by the Company or a repair shop designated by the Company.
2. In addition to the above, the renter is responsible for making efforts to resolve the accident independently.
3. The Company will provide advice and cooperate with the renter in handling the accident related to the rental car.
(Compensation)
Article 21
The Company will compensate the renter for liability under Article 19, Paragraph 2, within the limits specified by the damage insurance contract and the compensation system established by the Company, as follows:
(1) Personal injury compensation: Unlimited per person (including automobile liability insurance).
(2) Property damage compensation: Unlimited per accident, with no deductible.
(3) Vehicle damage compensation: Limited to the actual value per accident, with a deductible of 50,000 yen.
2. Any damage exceeding the compensation limits set forth in the previous paragraph shall be borne by the renter.
3. If the Company pays any amount exceeding the compensation limits in the first paragraph, the renter must immediately reimburse the Company for the excess amount.
4. For accidents not reported to the police or the Company, accidents falling under the exclusion clauses of the insurance policy, accidents that occur after the rental car is used in violation of Articles 9(1) through (8) or 17(1) through (6), and accidents occurring after the rental period is extended without the Company’s approval, neither the insurance nor this compensation system will apply.
(Handling of Malfunctions, etc.)
Article 22
If the renter discovers a malfunction or abnormality in the rental car during the rental period, the renter must immediately cease driving, contact the Company, and follow the Company's instructions.
2. If the malfunction or abnormality is due to the renter’s intentional or negligent actions, the renter will bear the costs for retrieving and repairing the rental car.
3. If the rental car becomes unusable due to a defect existing prior to the rental period, the renter may request a replacement rental car or equivalent measure from the Company.
4. Except for the measures specified in the previous paragraph, the renter may not claim damages from the Company for being unable to use the rental car.
(Exemption from Liability due to Force Majeure)
Article 23
If the renter is unable to return the rental car within the rental period due to natural disasters or other force majeure events, the Company will not hold the renter liable for any resulting damages. The renter must immediately contact the Company and follow the Company’s instructions.
2. If the Company is unable to provide a rental car or a replacement rental car due to natural disasters or other force majeure events, the Company will not be liable for any resulting damages. In such a case, the Company will promptly inform the renter.
Chapter 7: Cancellations, Refunds, etc.
(Cancellation of Reservation, etc.)
Article 24
If the renter cancels a reservation made under Article 2 due to personal reasons, or if the rental agreement is not concluded more than one hour after the scheduled rental time, the renter shall pay a reservation cancellation fee as separately stipulated. If the Company has received a reservation deposit, this cancellation fee will be offset against the reservation deposit.
2. If the Company cancels a reservation made under Article 2 or does not conclude the rental agreement due to its own reasons, the Company will refund the reservation deposit to the renter.
3. If the rental agreement is not concluded due to reasons other than those specified in the previous two paragraphs, the reservation will be considered canceled. In this case, the Company will refund the reservation deposit minus the reservation cancellation fee.
4. Neither the Company nor the renter shall make any claims against each other for not concluding the rental agreement, except in the cases specified in the previous three paragraphs.
(Early Termination Fee)
Article 25
If the renter cancels the rental agreement early in accordance with Article 7, Paragraph 1, the renter shall pay an early termination fee in addition to the rental charges corresponding to the period until the cancellation. The early termination fee is calculated as follows:
Early Termination Fee = (Rental charge corresponding to the rental period - Rental charge corresponding to the period from rental to cancellation) × 50%
(Refund of Rental Charges)
Article 26
The Company will refund all or part of the rental charges received from the renter in the following cases:
(1) If the renter cancels the rental agreement under Article 5, Paragraph 2, the Company will refund the full amount of the rental charges received.
(2) If the rental agreement is terminated under Article 6, Paragraph 1, the Company will refund the amount remaining after deducting the rental charge corresponding to the period from the rental date to the termination date of the rental agreement.
(3) If the renter cancels the rental agreement early under Article 7, Paragraph 1, the Company will refund the amount remaining after deducting the rental charge corresponding to the period from the rental date to the period converted due to early cancellation.
2. In the case of the above refunds, if there is any early termination fee or other amount the Company is entitled to receive, these can be offset against the refund.
Chapter 8: Return
(Inspection of Rental Car, etc.)
Article 27
When returning the rental car, the renter must return it in the same condition as when it was handed over, excluding wear and tear from normal use.
2. The Company will inspect the condition of the rental car at the time of return, in the presence of the renter.
3. When returning the rental car, the renter must confirm in the presence of the Company that no items belonging to the renter or passengers are left behind inside the vehicle. The Company will not be held responsible for any items left behind after the car has been returned.
(Return Time, etc.)
Article 28
The renter must return the rental car within the rental period.
2. If the renter extends the rental period under Article 8, Paragraph 1, the renter will pay either the rental charge corresponding to the changed rental period or the rental charge for the original period plus an excess fee, whichever is lower.
3. Regardless of Article 8, Paragraph 1, if the renter returns the rental car after the rental period has expired without the Company's consent, the renter will pay a special late return fee calculated as follows:
Special Late Return Fee = Excess hours × Excess charge rate × 300%
(Return Location, etc.)
Article 29
If the renter or the driver changes the return location as stipulated in Article 3, Paragraph 2, the renter will bear the cost of transportation required to return the vehicle to the original location.
2. If the renter or driver returns the rental car to a location other than the prescribed return location without the Company's consent, the renter will pay a penalty fee for the change in return location, calculated as follows:
Penalty Fee for Change of Return Location = Transportation cost required due to the location change × 300%
(Payment if Fuel is Not Full)
Article 30
If the rental car is not returned with a full tank of fuel, the renter must pay the fuel cost according to the rates specified by the Company.
(Actions if the Rental Car is Not Returned)
Article 31
If the renter does not return the rental car to the return location prescribed in Article 29, Paragraph 1, within 72 hours after the end of the rental period, and does not respond to the Company’s return request, or if the renter’s whereabouts are unknown, the Company will take the necessary legal steps.
Chapter 9: Miscellaneous Provisions
(Consumption Tax)
Article 32
The renter shall pay any consumption tax imposed on monetary obligations under these terms and conditions separately to the Company.
(Late Payment Penalty)
Article 33
If the renter fails to fulfill any monetary obligations under these terms and conditions, the renter shall pay the Company a late payment penalty at an annual rate of 14.6%.
(Use of Personal Information)
Article 34
The renter or driver agrees that the Company may use their personal information for the purpose of customer identification and screening.
(Detailed Rules of the Agreement)
Article 35
The Company may establish separate detailed rules for the implementation of these terms and conditions.
2. When the Company establishes such detailed rules, it will display them at each of its locations and include them in the pamphlets and price lists issued by the Company. This also applies when any changes are made to these rules.
(Jurisdiction of Court)
Article 36
In the event of a dispute arising from rights and obligations under these terms and conditions, the competent court shall be the district court or summary court having jurisdiction over the location of the Company's headquarters.
Supplementary Provisions : These terms and conditions will be effective from April 1, 2024.